De-activated users will be allowed to access their funds at a later date – MTN

The Chief Executive Officer of MTN Ghana, Selorm Adadevoh, has assured mobile phone subscribers that they will not lose their mobile money (momo) accounts if they fail to re-register their SIM cards.

He stated that customers who have money on their deactivated SIM cards will be given directives on how to access their funds at a later time. The SIM card re-registration exercise ended on May 31, 2023.

Adadevoh explained that the accounts with funds on deactivated SIM cards will be considered dormant, but customers will still have access to their funds with the required identification and processes, in accordance with the Payment System and Services Act.

Some subscribers who have not yet registered their SIM cards have expressed concerns about the fate of their mobile money wallets if they are unable to re-register their SIM cards and lose their phone numbers permanently.

While the National Communications Authority (NCA) and the Ministry of Communications have not provided specific details on this matter, subscribers believe their funds will be safe as long as there is a record of funds in their momo accounts.

The SIM card registration deadline has been extended multiple times by the Ministry of Communications to accommodate subscribers who are waiting to receive their Ghana cards. However, the ministry has stated that there will be no further extension to the deadline.

After the deadline, subscribers who fail to re-register their SIMs will not be able to make calls, receive calls, or send text messages, as telcos will be required to block all such lines from accessing any service.

Source: MyJoyOnline